Master Control’s money-back guarantee, simple guarantees that, if you are not satisfied with our products, a refund will be made if within the requirements.
Our refund and returns policy lasts 7 days. If 7 days have passed since you ordered, we can’t offer you a full refund or exchange. Master Control’s money-back guarantee simple. If you are not satisfied, we will take care of it. Refunds & exchanges are only allowed if within the requirements limits.
To be eligible for a return, your item must not have use and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from returns. For example, perishable goods, downloaded graphics or magazines cannot exchanged or returned. We do not accept products that are intimate or sanitary goods. Including hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Customized products
- Downloadable software products
- Sexual, health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that returns more than 7 days after delivery
Once your return is received, inspected and restocked. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again.
- Contact your credit card company, it may take some time before your refund appears.
- Next contact your bank. There is often some processing time before a refund appears.
- If you’ve completed this, you still have not received your refund yet, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at RETURNS and send your item to:
Master Control’s Woodshop & Toys
229 Starr Road
Hazel Green, AL 35750
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will NOT BE INCLUDED in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Contact us at RETURNS for questions related to refunds and returns.