Your personal details will not be shared with anyone. That includes details collected via online orders, newsletter mailing lists, emails etc.
All items are posted in plain packaging – generally cardboard tubes for canes and cardboard or polystyrene boxes for paddles.
The sender will be identified as Master Contol’s Workshop.
Items posted overseas must contain a description of the contents on customs declaration forms. Contents will be described as “Wooden toys”.
Breakages are extremely rare but they can happen. If a paddle or cane breaks due to faulty workmanship (highly unlikely) or a fault in the wood or rattan (it’s always the tree’s fault) I may offer you a comparable replacement item if one is available. I may require the broken item to be returned to me so I can examine it to better understand the reason for the breakage.
I gladly accept returns and exchanges
- Contact me within: 7 days of delivery
- Ship items back within: 14 days of delivery
We don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Due to the personal nature of my creations I cannot offer returns if you change your mind.
All items on this website are priced in USA dollars ($USA).
Customs declarations and taxes for overseas purchases
Package contents will be described as wooden toys on customs declaration forms.
All import duties and taxes in the destination country are the responsibility of the purchaser.
The full value of the package will be declared on the customs form. Under no circumstances will I under-declare the value of the package to avoid import duties or taxes.
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