POLICY

POLICY

Confidentiality

Your personal details will not be shared with anyone. That includes details collected via online orders, newsletter mailing lists, emails etc.

Discretion

All items are posted in plain packaging – generally cardboard tubes for canes and cardboard or polystyrene boxes for paddles.

The sender will be identified as Master Contol’s Workshop.

Items posted overseas must contain a description of the contents on customs declaration forms. Contents will be described as “Wooden toys”.

Returns

Breakages are extremely rare but they can happen. If a paddle or cane breaks due to faulty workmanship (highly unlikely) or a fault in the wood or rattan (it’s always the tree’s fault) I may offer you a comparable replacement item if one is available. I may require the broken item to be returned to me so I can examine it to better understand the reason for the breakage.

I gladly accept returns and exchanges

  • Contact me within: 7 days of delivery
  • Ship items back within: 14 days of delivery

We don’t accept cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Due to the personal nature of my creations I cannot offer returns if you change your mind.

Currencies

All items on this website are priced in USA dollars ($USA).

Customs declarations and taxes for overseas purchases

Package contents will be described as wooden toys on customs declaration forms.

All import duties and taxes in the destination country are the responsibility of the purchaser.

The full value of the package will be declared on the customs form. Under no circumstances will I under-declare the value of the package to avoid import duties or taxes.

Cookies

The cookie settings on this website are set to ‘allow all cookies’ to give you the very best experience. The first time you visit this site you will be asked to click ‘Accept Cookies’ as required by the European Union.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Your consent applies to the following domains: mastercontrolswoodshop.com

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