GENERAL FAQ
FAQ
What is a business day?

A business day is Monday through Friday, excluding holidays, and ends at 5 pm Mountain time. So if Christmas falls on a Wednesday, that would not be a business day.

Do you offer custom designs?

Absolutely! We can create a custom design meet to your specifications.

Is design assistance available?

Yes we can, even if you don’t know what you want. But, since all our design time is charged by the hour, if you already know what you want your design to look like, it can save quite a bit of time, and therefore cost a lot less than if we have to come up with the concept and the design. So, if you know what information you want in your design, and have any logos or photos that you want to use, send them to us with your order, indicate you need design work when the option appears, and we will contact you to discuss it and give you a cost estimate. Once we create your design, we’ll send you an electronic proof for approval prior to printing.

What are my payment options?

Currently, we only support payment by credit card & PayPal upon proof approval. For all our products typically a full payment is required at the time of ordering.

Purchase Orders: No we do not accept them at this time.

Is your products created in-house?

Master Control’s Woodshop & Signs is made in-house in my shop in Hazel Green, AL.

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